There is only one boss. The customer. And he can fire everybody in the company from the chairman on down, simply by spending his money somewhere else.
It is easy to lose sight of the prime reason we are in business for. To serve our customers. If senior managers and boards stopped playing silly games and power plays the customer would be satisfied and the bottom line would be met.
The bigger the organisation, the bigger the chance of being disconnected from the customer.
Treat your customer like the Boss and watch your business grow.