Monday, January 28, 2013

Give Realistic Timelines

The temptation in business is to promise delivery to the clients timeline when you already know you can't deliver in time. By taking on such work you slow up delivery for all of your clients over time not just the current one.

When your client is reporting up to a Board of government agency you run the risk of getting them into trouble for non delivery. This is not a good place for all involved.

Solution
1. If you can't do the work on time tell the client straight away
2. Tell the client a realistic date - they may be maybe able to work with an amended date.

Being ethical in this way will increase customer confidence in yourself and your business.

DK

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